Customer Service Agent Part Time

Customer Service Agent Part Time

American Airlines Group

San Francisco, CA

Part-timeNo Degree NeededHealth insurance

About the position

The Customer Service Agent at American Airlines plays a crucial role in ensuring a positive travel experience for customers. This part-time position involves interacting with passengers in a friendly and professional manner, handling ticketing, check-in, and boarding processes, and providing assistance during travel disruptions. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities

• Issue, reissue and refund passenger tickets
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• Book, ticket and confirm flight reservations
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• Rebook passengers on oversold flights and during irregular operations
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• Perform passenger check-in and passenger seat assignment
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• Rectify oversold seat assignments and issue upgrades
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• Issue vouchers and coordinate with contractors for passenger accommodations
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• Perform passenger boarding and ticket verification
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• Operate gate reader/scanner and monitor carry-on baggage
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• Make boarding and departure gate announcements
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• Deliver domestic/international flight documents
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• Perform passenger service flight close-out procedures
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• Accept, check and tag passengers’ baggage
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• Maintain timeline of flight boarding process
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• Assist passengers with self-service kiosk check-in
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• Queue lines at ticket counter kiosks and ticket counters
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• Clear/verify international documents at kiosks
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• Assist customers needing special assistance
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• Respond and assist during security and emergency situations
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• Provide connecting passengers with gate information
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• Adhere to company policies and performance standards
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• Complete job-relevant trainings
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• Wear uniforms as required by company policy

Requirements

• High school diploma or GED or international equivalent
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• Bilingual language skills required in some locations
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• Applicable valid driver’s license as required by local authorities
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• Must fulfill FAA criminal background checks
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• Must be authorized to work in the U.S.

Nice-to-haves

• Working knowledge of Sabre or any other Passenger Service System
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• Previous face to face Customer Service experience
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• Experience working in a fast-paced environment

Benefits

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Travel Perks:
Access to 365 destinations on more than 6,800 daily flights
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•
Health Benefits:
Health, dental, prescription and vision benefits from day one
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•
Wellness Programs:
Tools and resources for personal well-being
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• 401(k)
Program:
Available upon hire with employer contributions after one year
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Additional Benefits:
Employee Assistance Program, pet insurance, and discounts on hotels and more